Dissatisfaction and frustration with Standard Bank's handling of e-commerce *****.

My current account was debited R11 034.00 plus fees with unauthorized FaceBook advertising charges between May 11 and May 14 2021. As an Instagram/Facebook advertiser, once I realized I immediately called Standard Bank ***** Dept to report my awful discovery which only increased in value by the next morning. Between Thursday afternoon May 13 until Friday May 14 I tried 8 times to reach anyone at ***** unsuccessfully. At 04:06am on Friday May 14, I reached a representative. It was a 17 minute call - all calls are logged on my phone as a record. He blocked my Chequing Card immediately and suggested I go to report the situation to my local branch which I did and at which point the last R4134.88 was debited. Last Friday, May 14 I retold and retold my story to a consultant at the Sea Point branch. Service could not have been kinder but completely ineffectual because no-one I spoke with understood that this was an e-commerce ***** action and a statement of dispute was logged with a possible settle date for JUNE 28 - six weeks! Today May 21, a week later I visited the same Sea Point Standard Bank again to A. collect my newly issued Chequing Card and B. to restate my issue of the unauthorized debited amounts and to query the long lead time. Again zero satisfaction or real understanding of the problem and a new resolution date was logged, this time into July. I am looking to speak to someone who understands the complexities of e-commerce, safe payment portals and who understands that this is happening.This past Thursday a de*****ed friend here in Cape Town was reimbursed by FNB within hours. I have to wait between 6 and 8 weeks for maybe a form letter from Standard Bank? This is so deeply troubling and unacceptable. This experience simply gets passed from one department to the next with no interest, understanding or application. I am not the first nor last person to be hacked and it behoves an institution such as Standard Bank to deal with knowledgeable and timely customer care.