Dissatisfaction and disappointing service

I’ve been banking with standard since all my life and I’m not disappointed in their service it’s proving to be very frustrating banking with them

I have a ***** case with them which is still not resolved after 3weeks of waiting furthermore even after changing my card unauthorised transactions are still going off my account what’s worse is I haven’t received that cheque card then I need to constantly call for feedback and wait over 30mins on the line to get assistance!!!!! I need the funds now and it leaves me at a point where I need to borrow to cover my expenses that need these funds now there is no sense of urgency at!!!!!