Dissappointed, wasted time and an inconvenience

My mom and I were at the bank on Monday 18 July 2022 to transfer funds from my moms standard back acc to my capitec account. The consultant confirmed the transfer was done after i provided the necessary information. Today 20 July 2022 i checked my account and still no funds, i then called the call centre and after all the questions and holding on the agent tells me the funds is still in my moms account! So what did the consultant at the bank actually assist me with?! This has been a huge inconvenience for myself and especially my mom who is an elderly.