CK
Chesrée Koopman

1 reviews | Active since Feb 2017

27 Feb 2017, 08:05

Dissapointment customer

<p>Hi</p> <p> </p> <p>I visited Standard bank for 3 days in a row, after their consultants advised me that I can upgrade to a new current account. I than had to go in to the branch to get my new card, after I told the consultant to send my card to Parow centre, they sent it to Tyger Manor branch, I asked them to then send it to Bellville. Eventually I got my card. I went to Parow centre to close my access account and set up my debit order to be deducted from my new current account, Day 1, the systems was offline and the consultant promised to call me as soon as the system is online, she did'nt call. Day 2, I went back to check and there she was only doing it when I got to the branch, Day 3 she was suppose to transfer the money from my old account to the new account, and that did'nt happen, she then said there was a system issue. I complaint and i was told, Oh we sorry for the incovenience (this was via email from Ameera Khan). So as if this was not enough, I wanted to withdraw money on 25 Feb 2017 and the ATM display, you have reached your limit. This Chairmaine Givendor never set any limit on my account, my Daily limit and monthly limit was on R0. I have wasted so many money to travel to the bank up and down like a crazy person. I made several calls only to find out that the call centre is just so useless. I am beyond furious and I promise that I will close my account a.s.a.p!</p>

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Replies (3)
Standard Bank
Standard Bank's reply27 Feb 2017, 12:44
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Best regards,

Standard Bank
Standard Bank's reply01 Mar 2017, 08:18
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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***

Best regards,

Standard Bank
Standard Bank's reply01 Mar 2017, 08:18
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***

Best regards,