Dissapointment

GreetingsI am very disappointed in Standard Bank's way off doing things. I really thought I was dealing with professionals but clearly was mistaken. To get straight to the point, we app**** for a joint bond (building loan) with them in October 2014. Around the 20/10/2014 they said we must email all the relevant docs which we did. The loan was successful with shortfall of 10%. We told them that we will have the money end of December and asked if its ok, and we were told, that will be good enough by one of the Building Loan Liaison Officer.<br> <br> We asked if we should go ahead and pay 10% for the land as it was required and if it will be part of the shortfall(10% of the loan), and was confirmed in writing, that will be the case. On the 30th Of Dec we kept our word and send proof of funds as well as all the required docs for the shortfall to the officer. She then told us she has to reapply for the loan which was not what we were told from the start.<br> <br> Yesterday I get a call from them saying that the loan was successful but now we need 20% of the building loan. All we saying is that we kept our part of the deal and just thought they would do the same. <br> <br> They are a good bank and we