Dissapointing service receive, I feel cheated

Item: Standard Bank
Rating: 1
Author: Lauren W

I actually really love standard bank. I moved all my accounts from Absa to standard bank but unfortunately this round you have really dissapointed me. I opened a service request in April regarding being shorted paid by the ATM after numerous phone calls, visits to the branch and escalations no one can give me an answer. Did STD bank steel my money?

Standard Bank: Service request no. *** due on 09.05.2019 is now open. Queries? ***.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

22 Aug 2019, 06:17

Good day Lauren

Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**** *** ***
***********

Standard Bank's reply22 Aug 2019, 06:17

Official

Lauren W's updateReviewer Update

23 Aug 2019, 19:58

Still no feedback

Lauren W's update23 Aug 2019, 19:58

Reviewer Update

Still no feedback