Dissapointing service!

I would like to start by expressing my utter disgust and dissapointment in your banks lack of ethics. I was convinced by one of your financial advisors at the Melville Bank in 2016 to switch from a Savings/Access account to a Current account and I happily did as advised. Furthermore I was informed that my access account would be closed and all of my other banking profiles would be linked to my now "better" current account. I immediately stopped using the access account. (You can check your records they will indicate that it was last used in 2016)

I continued my savings and put in notice on my 32 day notice account only to have it pay out on the 21/04/2020 into my supposedly closed Access account and your ************ bank then deducts R800 for supposed fees areas that accumulated over the years.

I have never not even once since 2016 been informed that this account is open or under any sort of areas. I even cut up the card because it was "closed".

I have your app and all of my accounts that I have with you reflect there but not this particular "ghost" account.

I demand that you close it and re-imberse me my money that you took from me without my consent!

Fithermore I request that one of your agents call me about closing down all of my accounts with you as I have lost all of my trust and faith in you.

Your urgent response to this will be appreciated.