Dissapointing Service

I have a blue bean credit card with Standard bank that I decided to pay off and close,I tried calling them for a settlement amount.When I called from my mobile the call disconected as it was a duration of 20 minutes and I ran out of airtime yet there was no answer.So I went to my branch in Tongaat,the lady that I asked for assistance from called them again,I waited almost 30 minutes and they finally picked up.The consultant gave me a settlement amount which I have immediately transfered into their account.I have called in after a couple of days to close it down.I waited a duration of 35 minutes for a consultant to pick up which took up my entire lunch break and 5 minutes of my work time.I finally spoke to a lady who assisted me,when I asked how will I know if its closed down she said I need to call in.I asked her for an alternate and she's given me an email adress,I have sent an email 2 days ago and have not received a response.I got an sms saying I have a payment due with my card number.I have previously been a victim of ***** which Standard bank could not solve.I have a fixed account with them as well and my spouse is also with them.I am definately moving both my accounts.