CW
Carol W
1 reviews | Active since Oct 2021
01 Oct 2021, 11:03
Dissapointing service
Very quick to contact clients to honour their commitments but when staff don't action your requests correctly and inconvenience the client all they can say is sorry... But sorry is not helping me if I get penalized for errors that is not even my fault. They are quick to market their products but when clients needs their assistance all they can say is sorry.
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Replies (1)
Standard Bank's replyOfficial
02 Oct 2021, 01:25Hello Carol
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply02 Oct 2021, 01:25
Official
Hello Carol
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
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