DM
Dawid M
1 reviews | Active since Feb 2015
19 Apr 2024, 12:06
Dissapointing customer service
Paid up my RCP loan and requested closure thereof in November 23. End of February when I receive my monthly credit report it stated that my credit score went down, after investigating. I noticed that according to the report I was 60 days in arrears on the RCP account. After contacting Standard bank to fix this, it took them a whole week to resolve. Credit score still affected and nothing has been done on their side to fix it. Now when I want to apply for vehicle finance I'm getting ridiculous interest rates and he worst of all is that Standard bank's rates are the worst of all the bank's received and this after it was due to their incompetence.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
19 Apr 2024, 12:08Hi Dawid
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply19 Apr 2024, 12:08
Official
Hi Dawid
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
DM
Dawid M's updateReviewer Update
22 Apr 2024, 15:09Still not one phone call received from Standard bank about my query, just shows you the level of customer service by their used terms of "speedy resolution" ???.
Received a phone call from their insurance department trying to sell insurance for the new vehicle but cannot even sort a current query. How would you be able to manage my new business???
Received a phone call from their insurance department trying to sell insurance for the new vehicle but cannot even sort a current query. How would you be able to manage my new business???
DM
Dawid M's update22 Apr 2024, 15:09
Reviewer Update
Still not one phone call received from Standard bank about my query, just shows you the level of customer service by their used terms of "speedy resolution" ???.
Received a phone call from their insurance department trying to sell insurance for the new vehicle but cannot even sort a current query. How would you be able to manage my new business???
Received a phone call from their insurance department trying to sell insurance for the new vehicle but cannot even sort a current query. How would you be able to manage my new business???
Standard Bank's replyOfficial
22 Apr 2024, 15:12Hi Dawid
Your matter is still under review, and we will follow up and get back to you.
Kindest regards,
Your matter is still under review, and we will follow up and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply22 Apr 2024, 15:12
Official
Hi Dawid
Your matter is still under review, and we will follow up and get back to you.
Kindest regards,
Your matter is still under review, and we will follow up and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
DM
Dawid M's updateReviewer Update
22 Apr 2024, 15:47This is wasting time as this is delaying the whole process of financing my new vehicle. By the time Standard bank sorts out their side I've already lost out on purchasing the vehicle.... I've been struggling with Standard bank for a week with this query... Again like I said - urgency is really not part of Standard bank's customer service offerings....
DM
Dawid M's update22 Apr 2024, 15:47
Reviewer Update
This is wasting time as this is delaying the whole process of financing my new vehicle. By the time Standard bank sorts out their side I've already lost out on purchasing the vehicle.... I've been struggling with Standard bank for a week with this query... Again like I said - urgency is really not part of Standard bank's customer service offerings....
Standard Bank's replyOfficial
22 Apr 2024, 15:52Good day Dawid
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Apr 2024, 15:52
Official
Good day Dawid
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
26 Apr 2024, 17:26Hi Dawid
Thank you for taking our call. Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Thank you for taking our call. Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply26 Apr 2024, 17:26
Official
Hi Dawid
Thank you for taking our call. Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Thank you for taking our call. Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team