Dissapointed with terrible service or no service at all

Horrible service a bit disgraced to be banking with them. I got an upgrade on my bank account to prestige at southgate branch by itumeleng my card was delivered to signet terrace i spent 2 hours in a queue to collect my card from a teller..did the process fingerprint-pin got my card said all is good however i used my card an got an error transaction is not permitted for user. I went back to the bank they said everything is fine not sure why this happened then they said go out use the atm which i did error your card is deactivated for this type of transaction the bank said ok u need to wait 24 hours my card still does not work since saturday no one can help me can i cancel this account immediately i cannot bank with *********** people