mL
marc L

1 reviews | Active since Oct 2014

07 Mar 2018, 18:19

Dissapointed support on suspected fruad case

I am very disappointed in the feedback and support i got, i had made 3 separate international payments to the states over a course of two weeks. Total amount was around R950 000 and reliazed within the 30 day window that this was a ****. I asked to return the money and got feedback that the beneficiary account do not have the funds. I then asked for advise or how to report this issues as i lost a huge amount of money and the reply was " This has been referred to our Compliance management team.They have advised that the matter will be placed on record with the SARB, however there is no further assistance we can provide. Furthermore I have provided them with all the information they require" is there no way that the banks can see in an account is suspicious. How can i escalate or who to get involved to try and get this money back

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Replies (3)
Standard Bank
Standard Bank's reply08 Mar 2018, 03:35
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Thoko Kubheka

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply09 Mar 2018, 08:11
Official

Thank you for posting your comments.

We attempted to contact you numerous times to no avail.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

mL
marc L's update09 Mar 2018, 11:41
Reviewer Update
Not sure how you tried to make contact,never received any calls or email.