JM
Joyce M
1 reviews | Active since Aug 2019
14 Aug 2019, 15:52
Dissapointed on standard bank
I app**** for a readvance of R24 000 on my home loan, firstly it was approved in principle pending the evaluation, mind you last year I made improvements to my home, I don't understand how it was evaluated. They did not come back to me with the outcome until I gave them a call. To my surprise the application was declined because I cannot afford to pay R70. I'm very disappointed. I have already app**** to move my home loan to other banks. The sooner I leave standard bank the better. I have been loyal to this bank for more than 18 yrs and they can't even assist me.
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Replies (2)
Standard Bank's replyOfficial
15 Aug 2019, 10:03Good day Joyce
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Standard Bank's reply15 Aug 2019, 10:03
Official
Good day Joyce
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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JM
Joyce M's updateReviewer Update
20 Aug 2019, 15:58I never received any feedback from standard bank as they promised. Anyway I kept on calling and hold for more than 30 minutes, finally I went through and I insisted they tell me the reason for declining my application, I was then told that my expenses are more than 50% of my salary and I couldn't believe it because that is absolutely untrue, whoever captured my application made a mistake. Then I was told to reapply, I did but the person I spoke to promised to send me the expense form to fill, I never received it till now. I have been calling since morning I cannot get through. I'm really frustrated right now, I don't know what to do.
JM
Joyce M's update20 Aug 2019, 15:58
Reviewer Update
I never received any feedback from standard bank as they promised. Anyway I kept on calling and hold for more than 30 minutes, finally I went through and I insisted they tell me the reason for declining my application, I was then told that my expenses are more than 50% of my salary and I couldn't believe it because that is absolutely untrue, whoever captured my application made a mistake. Then I was told to reapply, I did but the person I spoke to promised to send me the expense form to fill, I never received it till now. I have been calling since morning I cannot get through. I'm really frustrated right now, I don't know what to do.