dissapointed in standard bank

I opened a savings account for my daughter - a " free " student account at the time. It was left dormant with no funds. After turning 18 and then 21 she received notification of bank charges and arrived at the bank to receive a heavy banking charge fee for the account. I find it hard to believe that a bank can charge for dormant empty accounts and, that there were no notifications of monthly charges received. I spent sometime researching this to find that many banks with close an account if it has not been used - not continue to charge a person who clearly cannot afford to hold the account?