Dissapointed in my Funeral Insurance Provider

My Aunt Passed away on The 3rd of August. I went into the standard bank Branch on the 7th of August to submit all the required documents.

I was told it will be 48 hours then the claim will be finalised.

I phoned in on saturday the 10th of August to follow up on my Claim. I was advised the Doctors note or details are unclear on the Bi. Ive emialed it to them today the 12the of August They advised they have received it.

I phone back numerous times to follow up on my Claim.. only to be told the assesor will cal me before end of bussiness I still have not received a call or feedback.

I have service providers to pay, but no answers from Funeral cover agents as to what is happening on my Claim.

I had to phone back again today at 16:30 to follow up.. still no answers. Can someone please advise or escalate this matter. Chantel America