Dissapointed

So on the 30th of August I transferred Money from my current account to one of the products I have with standard bank by mistake, called them immediately to reverse the money because I needed it. The Lady I spoke to told me to go to a branch. 1st of August went to standard bank Mall of Africa i was in the Queue for 4 hour only to be told they can't do the reversals on a Saturday I should come back on Monday. I told the lady I was in the queue for 4 hours so I need to go through the same process again, unfortunately she said yes. I went back on Monday stood in the Queue for 4 hours again, when I got inside I explained what I need to a Lady by the name of Linda Radebe, she said they can't help I need to call again. I told her I had already called and I was there on Saturday but she wasn't bothered, she took me to a phone called the call center and told me to call her if the consultant asked for her. I called her when the consultant did and she took 10 minutes to actually come to me unbothered. We found out she called the wrong department and had to call again, she walked away and handed me the phone and again I was transferred to the wrong department so I decided to leave because I had wanted half of my day and the people at the branch where unbothered and not willing to help. As I am typing this review I am actually on the line with a consultant and it's been an hour with no resolution. This is the first time I can actually say I am dissapointed in a bank that has always been good to me. The service I'm receiving is bad for a simple reversal. I've used up almost 24 hours of my time.