DA
Desteny A
1 reviews | Active since Mar 2017
20 Jul 2020, 16:53
dissapointed
Im so dissapointed: i app**** for verhicle finance and could not get a pre approval, and it was said i should call customer service which i did after 10mins on phone waiting(and i understand the high call volume) a lady answered just to tell me she will put me through to the right the department, another 9 minutes and a man answered with the same thing you are at the wrong department, i was once again transferred after another 10mins on the line i gave up and cut the call, really this is bad, i just need to know are you helping or you cant?
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
21 Jul 2020, 04:24Hello Desteny,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply21 Jul 2020, 04:24
Official
Hello Desteny,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
24 Jul 2020, 11:42Dear Desteny
This matter is closed, as we received no response from you.
Kind regards, Complaint Resolution Centre
********** ********** (fax)
***********
This matter is closed, as we received no response from you.
Kind regards, Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply24 Jul 2020, 11:42
Official
Dear Desteny
This matter is closed, as we received no response from you.
Kind regards, Complaint Resolution Centre
********** ********** (fax)
***********
This matter is closed, as we received no response from you.
Kind regards, Complaint Resolution Centre
********** ********** (fax)
***********