DISSAPOINTED CUSTOMER

Morning,

I am really annoyed with Standard Bank, after several calls and emails about my payment Holiday I requested in July, which I received a call from one of your consultants taking me through the whole process and confirming that it will be effective from August.

I get debited in August, again after many calls and emails, I am being told, its been escalated, then I received another email and my money gets transferred back to me last week Friday the 18th September. I call YOUR Bank and they say that the VAF amount being transferred back as I'm on a payment holiday.

THIS MORNING I GET A SMS AND CALL FROM YOUR DEBT COLLECTORS ASKING WHEN AM I PAYING MY OUTSTANDING AMOUNT. I AM ASHAMED TO BE BANKING WITH STANDARD BANK.

I KNOW SO MANY PEOPLE THAT BANK WITH OTHER BANKS LIKE ABSA AND THAT HAS DONE PAYMENT HOLIDAYS SINCE LOCKDOWN BUT NO PROBLEMS.

NOW I MUST EXPLAIN AND SEND EMAILS TO THE DEBT COLLECTORS EXPLAINING MY CASE. LIKE WHAT THE HELL

This is pathetic.