Dissapointed customer

My bank card was cloned money was ****** from my account reported the matter to standard bank few days later bank informed me they cannot pay me because money was withdrwn in the area where i am residing , i opened a ******** case , send few emails to the CEO , i also contacted the bank ombudsman but nothing helped me the result was the same i was not refunded , the investigating officer of the ******** case requested camera footage of the ATM but nothing was given to her i started fighting with the bank threatning to go to the media , the bank emailed me informed me there was no camera at the ATM , it means our money is not safe at the bank i am very dissapointed in standard bank i have been banking with them for the past 16 years