Dissapointed Client

I am very dissapointed at the way standardbank ignore's their prestige clients, since the country is in a covid 19 pandemic they standardbank have advised clients to make use of internet banking or the app, I app**** for a personal loan online and was approved and also received the loan contract which stated the funds will clear immediately, few hours later still nothing I then called the call centre who said it will clear by end of business and nothing happened it has now been 3 days and still nothing, when I logg into standardbank online it says my application is being processed I emailed *** and received no reply for the past 3 days, I fail to understand why you would encourage people to do things online when you clearly have no support.