Dissapointed by the call centre

I called standard bank call centre number ********** 000 at 16:56pm I waited fro 17:36min just to be assisted i have pictures. I finally managed to get through only to be transferred and had to hold for 23:28min and that was 16:56pm, Just to get help with instant money. My cousin deleted her SMS by mistake she was stranded i just wanted to retrieve that SMS so that she could get the money and go and buy food. Sadly i could not be assisted. This is not the kind of service i need as a customer, I'm very dissapointed and actually regret joining this bank.