Dissapointed by my bank

I am honestly the most dissapointed in my bank. Who I by the way do all my banking with. I sent a request in November for a payment holiday for November, December and January. They requested a motivation letter and supporting documents and I sent those through.

Then I kept following up via email trying to find out if a decision had been made so I could plan accordingly. I received no response. In December I wasn't contacted and in November, which then I assumed that the request must have been approved. Now in January they tried calling me just one for two days which I couldn't answer as I was sick in bed alone. This morning I wake up to messages that I have been handedover when I tried to do the right thing by contacting my bank to ask to relief or for us to work out an arrangement.

Standard bank has really gone done in terms of efficient customer service. It's really sad as some of us grew up with our parents using them hence we also used them but they have proven to me that it's time to change now.