Dissapointed

Almost 2 weeks later, I am still waiting for your easy sell attorneys from homeloans to call me. I sent numerous emails with regards to changing the date of payment, i failed verification cause 1, im not a STD bank client and the questions is based on accounts that was handed over 2 years ago. I was advised that i will get a call back, however its almost 2 weeks and still nothing. I want the date to be change to the 10th monthly, starting 10 May.