TS
Tracy S
1 reviews | Active since Jul 2019
15 Jan 2024, 11:31
Dissapointed at the level of service
All I am looking for is a letter confirming that my account is no longer active with Standard Bank. Just a simple letter. I have been sent from pillar to post. Wasted so much money on phone calls being put on hold for more than 30 minutes at a time. As I am typing this I am currently on hold with Tsholofelo and it's going well over 35 minutes. Wow!
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Replies (2)
Standard Bank's replyOfficial
15 Jan 2024, 11:33Hi Tracy
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Jan 2024, 11:33
Official
Hi Tracy
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
17 Jan 2024, 15:36Hi Tracy
Thank you for taking our call.
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Thank you for taking our call.
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply17 Jan 2024, 15:36
Official
Hi Tracy
Thank you for taking our call.
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Thank you for taking our call.
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team