DISSAPOINTED AT STANDARD BANK THAVHANI BEHAVIOUR TOWARS THEIR CLIENTS

My card was retained by the machine when I wanted to withdraw money that I'm going to use to buy building sand at home so the machine in thavhani mall retained my card due to some technicalities that were caused by load shedding so I called the ***number to report what had occurred ,I spoke to a lady who didn't hesitate to help she was quick then advised me to go the branch to get the card,so I went since in the mall where I also worked so upon my arrival at 15:45 found that they had closed the doors and they were people inside the bank .so I saw this lady sitting at the front desk made contact with her but she raised her hands with the what is it what you want approach,so I had to literallyake her stand from where she was sitting cz she didn't want to come n when she finally came close to the door she just said we closed not wanting to give me an ear so this lady called koni I tried to explain my story to her but all she could say was we closed and that I should come back tomorrow that's when I will be assisted ,she couldn't be bothered with what had occurred to her all I was doing was wasting her time to go home because that's all she cared about she didn't even explain in a nice compassionate way she was just pure rude that's it.i thought standard bank hire people who care about their clients and put customers needs first. I DONT THINK MS KONI CAN TELL THE OWNER OF STANDARD BANK THAT SHE IS GOING TO LUNCH OR THEY ARE CLOSED WHEN THEY ARE CLIENTS WAITING HER APPROACH WAS RUDE AND AGITATING TOWARDS ME AS A CLIENT .I FEEL ALSO THE BRANCH MANAGER DID NOT ASSIST ME MUCH IN THIS REGARD ALSO ALL SHE EMPHASIZED WAS ALSO THE CLOSING TIME OF WHICH I FIND IT UNREASONABLE FOR HER TO SAY SUCH AS BRANCH MANAGER

TO even make matters worse I ask her am I able to do money cash send of which her reply was yes .of which it's not true because my card was stopped so by that I can not do any transactions cz its regarded as a" hot card".My Question is HOW DO I TRUST AND RELY IN STANDARD BANK WHEREAS THEIR STAFFITS NOT INTERESTED IN HELPING CLIENTS TO THE BEST OF THEIR CAPABILITIES WITH NO HESITATION?