Dissapointed Again

This is my second report regarding the same matter. I app**** for a cheque account with standard bank and everything was approved everytime I phone to trace the card they transfer me to someone else. They told me that I don't have a profile with Standard bank. After numerous calls they want me to go into the branch again to go find out what's happening there. I have wasted so much time trying to open this account. Should I have to go to the banking ombudsman as this is getting ridiculous.