sS
surayaimran S
1 reviews | Active since May 2016
25 Nov 2019, 12:36
Dissapointed
I'm so disgusted and disappointed at the service we received from you. For weeks we queried why the status for our credit card has not been rectified. We have settled this account and received the paid up letter yet this is still reflecting negatively on the bureau. If this is not resolved i will refer this to the Ombudsman.
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Replies (2)
Standard Bank's replyOfficial
27 Nov 2019, 08:01Dear suraya imran
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply27 Nov 2019, 08:01
Official
Dear suraya imran
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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sS
surayaimran S's updateReviewer Update
28 Nov 2019, 11:493 days later and still no response. is this what you call being committed and address this as a matter of urgency cause we have not heard anything , not even a call to advise this is still been investigated.
sS
surayaimran S's update28 Nov 2019, 11:49
Reviewer Update
3 days later and still no response. is this what you call being committed and address this as a matter of urgency cause we have not heard anything , not even a call to advise this is still been investigated.