KM
Kgalalelo M
1 reviews | Active since Aug 2023
08 Sept 2020, 14:42
DISSAPOINTED
on the 04th September made online application to increase my RCP at standard bank , the system said i must call the call center of which i did , still today they haven't call me. I must be the one to call them and my application not yet processed. They keep on referring me . Not happy at all with the service and why they encourage us to use online banking while they know it takes forever!!!!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
08 Sept 2020, 15:15Hello Kgalalelo
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply08 Sept 2020, 15:15
Official
Hello Kgalalelo
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
28 Sept 2020, 12:01Good day Kgalalelo,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
Please feel free to contact us should you require any further assistance.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
Please feel free to contact us should you require any further assistance.
Kind regards
Complaint Resolution Centre
Standard Bank's reply28 Sept 2020, 12:01
Official
Good day Kgalalelo,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
Please feel free to contact us should you require any further assistance.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
Please feel free to contact us should you require any further assistance.
Kind regards
Complaint Resolution Centre