Dissapointed

I do acknowledge that i have been not making my standard bank credit card payments as expected due circumstances beyond my control as expected and was handed over to Norton Attorneys in Randburg. I made arrangements with them that i will make a minimum payment of R2000 monthly from August and we all were on the same page.Out of the blue..two days back R8800 was taken out of my cheque account without warning towards the credit card account leaving me without money for rent.I was shocked as my account was accessed without my permission and without any form of notice.Called what they call the special collections department and was told to ask the attorneys to send the bank an email regarding the arrangement i had with them and the money will be transfered back into account and i did exactly that.The lady that i spoke to at Norton told me in no uncertain terms that she was going to advise the bank not to transfer my money back because i have not been paying for a while.I do understand that but i feel that should have only been appropriate if i had defaulted on the first payment of the arrangement i made with the attorneys