RL
Rene L

1 reviews | Active since Feb 2011

03 Dec 2019, 09:10

Dissapointed

I took out an advance account in May 2014 with Standard Bank and since then have had problems , please check your records to see that this matter is currently also being investigated by the NCR for non compliance of laid down procedures.

I sent an email through to your debt review department to request a settlement discount, as explained to them I am currently going through a divorce and our house has been sold , the only proceeds that I will be getting from the sale of the property is R140 000.00 which I am willing to give the entire amount to Standard Bank to settle this loan. I am currently not getting any child maintenance from my husband and I am earning a salary of R11000 of which I have to support myself and 2 children.

Your debt review department did not take any of what I explained to them into account and still gave me an settlement offer of R205000.00. I don't even have a vehicle to sell because my husband took this from me as well.

Standard Bank really has no remorse for its clients and its not like I am trying to run away from the debt I am willing to give you everything that I am going to get.

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Replies (2)
Standard Bank
Standard Bank's reply03 Dec 2019, 15:53
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply18 Dec 2019, 10:40
Official
Dear Rene

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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