Dissapointed

Seriously is this how you treat your clients.. on the 11/01 i logged a complaint and again on the 15th and since no calls, yet you have time to ask me stupid questions. If you look at the reference number you will find the passport number.. Seriously now, how the **** did u not see the reference number.. and if you deal with this as a matter of urgency, why have you not called to get the information. I will not send an email.. go find the details on the reference or better yet, call me.. if i dont get a call in 48hours i will take this further cause its clear you do not treat this as a matter of urgency otherwise i would have received a call by now..And dont even try telling me that i need to send an email to your resolution department cause i will not do it, I WANT YOU TO CALL ME.. this will be my last complaint, next 1 will come from the ombudsman cause i have tried several means to deal with this but its clear you do not want to resolve this