Dissapointed
Im so dissapointed in the service from the bank.. on the 10 July 2017 we spoke with Alkhano/Alcano in your collections department regarding my husband loan that was in arrears.. We had 2 options and we opt for the R2900 for 16 months. I asked the agent when the loan will finish and was advised that it will be settled in November 2018.. 2 mnths we missed payments however december payment was received and now we hear that the balance is R12 000 which is impossible.. the last payment suppose to be this month.. i want you to go listen to the call made on the 10/07/2017 and 14/07/2017 and sort this out or i will take this 2 the ombudsman. This is **************** and i will not allow it.
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Standard Bank's replyOfficial
11 Jan 2019, 16:27 Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply11 Jan 2019, 16:27
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***