Dissapointed

Im so dissapointed in the service received.. This is the worst service ever.. about 8 months ago we called Sara Ngeyi to advise that our mechant machine (POS) is not working and she came to our shop with papers advising that she have now cancelled to machine and that someone will come and pick the machine up.. weeks have past and months have past but no one ever came to the shop, we called her again and she said someone will come.. will no one ever came to pick the machine up, you guys kept debiting the R420 montly.. After months of promises and no delivery, i went to the bank yesterday and spoke with Ayanda Sabi who advised that there was never a request to cancel the machine and he will escalate it to the Regional manager who will call me as soon as he is done with the meeting.. Till date, i have not received any calls from Standard bank nor Sara nor the Regional manager.. i want all the money taken from March 2018 till date as we have informed you that the POS machine is not working and yet nothing was done.. if this is not resolved, i will take this to the banking Ombudsman as Standard bank was informed yet you took my money but never came to fetch the machine and replace it.. THIS BETER BE REOLVED AND MY MONEY RE-IMBURSED