Disrespectful, Arrogant and rude.

Called STD Bank Clearwater this morning to find out what needs to be done to unblock a FICA lock on my wifes account. (She was never warned, called or anything regarding the lock- just woke up one day, tried to do a online transaction and BLOCKED) Call centre said the branch has a process and we must contact the branch directly. SO we asked to be put through, to no avail. Kindly the call centre agent provided us a direct line. Called and Called and Called again to no avail.

As i was heading to the branch, i thought i would take a chance and provide my wifes ID, Proof of Res to them and they can unblock the LOCK. Understandably this cannot be done and my wife needs to go in to FICA herself.

Here is where the problem started. NO ONE at the Reception/Help (Hello) desk... I got told to speak to "that guy" who is standing at the printer. "that guy" ignored me. Another agent (who had a customer in front of him) came over and asked me why i am there. I started explaining the situation and midway through my sentence he turned his back, went to his terminal and carried on helping the customer. (NO COMMUNICATION) to me that is just straight RUDE. When i asked him why he turned his back and is now ignoring me, he turned around and said - Cant you see im busy with a customer who was here before you? My question - Why did you address me in the first place if you were busy with a customer? He clearly heard my situation as he then said, tell your wife to come in and FICA herself with finger prints as we cannot help and again turned and around. I told him if thats the attitude im going to getm, my wife will come in and it will be to close the accounts at STD Bank. His response, no problem, bring her in and we will GLADLY CLOSE THE ACCOUNT. Come on.... Do you guys really not want to retain your existing customers? PS - THis is not the first bad experience and due to the previous bad experience. FNB now enjoys 3 vehicle finances, a business account (or 2) a bond and has gained 2 Private bank customers in my wife and I... STD Bank - YOUR LOSS!

Anyway... back to the situation at hand!

I asked to speak to a manager, as this just got me very annoyed. I got taken to office where a lady sat down and asked me "What do i want" no introduction, no friendly how may i help? nothing.... I started again, i called, no one answers? WHY? Her answer is they too busy on the floor with customers to be taking calls. If that's the case, why have a telephone line and call centre? A lot more rude conversations and pathetic answers happened before i stormed out letting them know that we will return to close the account as the staff are all disrespectful, rude and clearly dont care to lose customers?