Disrespect and loss of income

Between 11PM 25 June and 01:00 AM 26 June *** transactions were executed on Access account.<br> I immediately contacted Standard Bank ***** Dept to stop the card. An amount of R1800 was ****** from my account with airtime purchases.<br> <br> The consultant advised that I would receive feedback within 6 working days. 5 weeks later I have NOT received any feedback with regards to the outcome of the investigation<br> <br> I then raised a HelloPeter record and received a call from Customer Complaints Resolution. The consultant still has not come back after 2 weeks. <br> <br> It is really disgusting that Standard could be so insensitive. I need answers with respect to the R1800 from my account. How disrespectful!!!