Disregard of COVID Protocols

On Wednesday 11 May 2022 I accompanied an elderly person to the Standard Bank Brach in Sandton City. We were made to stand in line before entering, had to wear masks and had to sanitize our hands.

On discussing the matters at hand with the consultant a signature was required on their digital machine. I had to ask for the machine to be sanitized, same when having to enter a pin. On calling the consultant out about this he stated that we are the first clients of the day and the machines were sanitized the previous night. Sorry Sir not good enough!!

If we had stated that we sanitized our hands at the previous shop we would not have been allowed to proceed in the bank.

I requested the name and email of the COVID Compliance Officer. An email was sent requested a call to discuss the matter. A week later no such a call. Obviously Standard Bank to not care for the wellbeing of their customers.

I have the name of the consultant and compliance officer, I will not name and shame in the public arena but the neat step is an official complaint.