Disregard Clients

<p>I don't even know where to start. My car is financed by Standard Bank but ensured by Dicovery Ensure but since last year Standard Bank started harassing me to provide them with proof of my comprehensive insurance which I did via email as requested. To my surprise a policy was taken on my name from Hollard without my consent and they deducted premiums. I have been dealing with their *********** staff who just don't want to listen to me as a clinet I even went to their Kromboom branche and I received the worse service from Keshia who took me to the phones to call their general care line which you can't get through. On the 27th Feb I sent through my insurance details to Magdeline who didn't even acknowledge the email sent to her and I also spoke to Nokuthula and Linda their call center agents who blatantly **** about their Supervisor being in meetings the whole day who was supposed to call me back regarding my refund which she never did. I was told by Linda to wait 7 days for a refund which I find riduculous. Why must I wait for seven days when they were not supposed to take up insurance for me fully knowing that I have my own comprehensive insurance. I am not surprised why they are implicated in fixing the currency to benefit the bank instead of the South African public. They think of their needs over their clients needs.</p>