Disregard by Standard Bank of my long standing complaint of ******** monthly debits

Standard Bank continues to be non responsive to my query. I wrote a review on Hellopeter on 18 August 2021 about their lack of willingness to pay me back ********/unmandated transactions that were effected from bank credit card account. They responded to Hellopeter on 19 August 2021 expressing their apology and further undertook to resolve my query amicably. However, Standard Bank only responded to Hellopeter and never communicated with me to this day since their response to Hellopeter. Meanwhile, the ********/unmandated transactions continue unabated even though I further instructed Standard Bank to cancel both debits.