RM
Richard M

1 reviews | Active since Aug 2012

20 Apr 2016, 08:34

Disputed transaction

I lodged a dispute for a transaction I saw on my credit card statement since I couldn't recall the transaction.<br> When I remembered what the transaction was for I sent an email to cancel the dispute.<br> The next thing to happen was my account was credited with the disputed amount and the response from the credit card division was that the matter was resolved.<br> The vendor contacted me and said they will credit me but only after the dispute has been withdrawn since it was not a ********** transaction.<br> Every time I call Standard Bank Corporate Card division one get the next operator who is new to this case and doesn't know the history and the matter goes from one consultant to the next...<br> So be wary of lodging a dispute on your Standard Bank business credit card

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Replies (1)
Standard Bank
Standard Bank's reply20 Apr 2016, 13:52
Official
Hello mackie1,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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