Disputed Card Transaction Solved In Record Time

Recently there was a company debiting money from my account without my permission. I have been reversing payments before but it didn't work. So, I went to Standard Bank Branch at Brits Mall to report it. To be honest I thought it was going to be a waste of my time. Surprisingly I received an amazing service from a lady called Nthabiseng Motshwari.

Even though she wasn't fami**** in dealing with cases like mine, she actually went an extra mile to find out how to solve my case. So, we ended up filling up the forms and send to ***** department, within a week I received a response and my case was solved.

Even though Standard Bank was unable to investigate disputed transactions 60 days after the statement date. I got refunded one-month transaction, which is pretty awesome.

I want to applaud Standard Bank for improving customer service, it's great to know we can rely on them when needed.