dispute

On the 24th of October I had a dispute on my account and of it states that foxex se account payment I then phoned general banking to have it reversed but they said they can't do, I have to logged a query and I got this reference number EEI5117 to be investigated. I then phoned customer complaints on the 26th of October and spoke to Mbhali with this reference number *** but, still telling Me That It Is still under Investigation. Since then no feed back and no response and still my case has not been resolved. I have took my time going to the branch at SB Center they told Me they Can't resolve It, I Have to phone general banking again and still they couldn't resolve it. I do not hold any account with forex and since then still not resolved