Dispute

In July of this year I was working in Mozambique and made withdrawals over two days to pay salaries, On the first day I did 7 transactions as this is my limit per day and on the second day i was only able to make 4 transactions due to a card issue. Some how, Standard bank's system deducted 11 transactions from my account instead of only the 4 witch was done. I am currently in a dispute over this issue with them since August of this year. Standard bank themselves have sent me the proof of this but clearly do not understand their own systems and paperwork. Yesterday they again sent me the same documentation stating that the withdrawals are correct. They clearly do not check the dates on the documentation as it clearly shows the amount of time i drew money and on which day. I am hoping that this complaint will grab their attention so that they will actually read my reports and look at my statements that show where they overcharged me in transactions and fees.