MF
Marius F
1 reviews | Active since Sept 2019
28 Oct 2019, 14:21
Dispicable service
The MOST PATHETIC service ever. Nearly two weeks ago my toilet started leaking. I phoned to report the problem and after ± R190 airtime and ± 6 departments later, no joy. ALL I got was excuses and promises again and again as usual. Meantime on Friday 25/10/2019, my region had a good downpour of rain. On 27/10 I saw that a piece of ceiling was severely damaged due to broken rooftile and will have to be replaced. I reported this today via written complaint as I am NOT going to loose antmore airtime by phoning them, being transferred to various departments and I'm sure I will probably wait another 2-3 weeks for maybe some feedback on the latter complaint.
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Replies (2)
Standard Bank's replyOfficial
29 Oct 2019, 04:36 Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply29 Oct 2019, 04:36
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
MF
Marius F's updateReviewer Update
12 Nov 2019, 14:19This now ± 2½ months after my original complaint. As usual I just received promises and excuses.
I clearly said I want written communication so I have record of it. They apparently phoned me, and left me a voice mail to phone thém but that WILL NOT HAPPEN as before I depleted my airtime as usual I was transferred from one department to another. With all due respect I am NOT sitting next to my phone waiting for you to call (despite) me requested to only communicate in writing.
Stop your bl**dy promises and excuses and fix what I requested.
NO PHONING JUST WRITTEN communication.
I clearly said I want written communication so I have record of it. They apparently phoned me, and left me a voice mail to phone thém but that WILL NOT HAPPEN as before I depleted my airtime as usual I was transferred from one department to another. With all due respect I am NOT sitting next to my phone waiting for you to call (despite) me requested to only communicate in writing.
Stop your bl**dy promises and excuses and fix what I requested.
NO PHONING JUST WRITTEN communication.
MF
Marius F's update12 Nov 2019, 14:19
Reviewer Update
This now ± 2½ months after my original complaint. As usual I just received promises and excuses.
I clearly said I want written communication so I have record of it. They apparently phoned me, and left me a voice mail to phone thém but that WILL NOT HAPPEN as before I depleted my airtime as usual I was transferred from one department to another. With all due respect I am NOT sitting next to my phone waiting for you to call (despite) me requested to only communicate in writing.
Stop your bl**dy promises and excuses and fix what I requested.
NO PHONING JUST WRITTEN communication.
I clearly said I want written communication so I have record of it. They apparently phoned me, and left me a voice mail to phone thém but that WILL NOT HAPPEN as before I depleted my airtime as usual I was transferred from one department to another. With all due respect I am NOT sitting next to my phone waiting for you to call (despite) me requested to only communicate in writing.
Stop your bl**dy promises and excuses and fix what I requested.
NO PHONING JUST WRITTEN communication.