LM
LUCAS M

1 reviews | Active since Apr 2015

11 Apr 2024, 11:16

Disorder in business administration

Their car finance division has issues. We agreed in the debit day and still they didn't take the money yet there was money because the debit date we gave them is pay day. When they fail to do what they are supposed to do they start sending ADRS and TRS to start harassing with endless calls.

0
Replies (9)
Standard Bank
Standard Bank's reply11 Apr 2024, 11:19
Official
Dear Lucas, 

Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. 

We have reached out to the Vehicle assets finance  team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team h
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LM
LUCAS M's update11 Apr 2024, 11:24
Reviewer Update
We spoke to them last time, a lady who said she was in the legal department and agreed on the debit date but we still experiencing the same problem where Standard Bank doesn't debit in the agreed date causing us to look like bad customers yet they are the ones not. Adhering to the agreement. We will wait for their call hoping it will work out this time around
LM
LUCAS M's update11 Apr 2024, 11:38
Reviewer Update
Thanks. Will wait
LM
LUCAS M's update11 Apr 2024, 14:09
Reviewer Update
We will hear from you as per your email
Standard Bank
Standard Bank's reply11 Apr 2024, 14:15
Official
Good day Lucas

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
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LM
LUCAS M's update23 Apr 2024, 10:50
Reviewer Update
Guess they are still getting airtime as they haven't called since making the promise to do so. Their ultimate goal is to repossess what we didn't fall to pay, but they failed to implement the repayment plan to maximise profits. This bank is bad news to consumers
Standard Bank
Standard Bank's reply23 Apr 2024, 10:55
Official
Dear Lucas 

 Our team is still busy with this matter.

Please be on the look out for further communication.


 Kindest regards
Standard Bank Hello Peter Team 
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LM
LUCAS M's update23 Apr 2024, 10:58
Reviewer Update
So can we trust the demand for the high value payments and ultimatum is oh hold for now until they resolve this? What's funny is that the person who communicated figures expected of us doesn't even have such money themselves. I hope ARS and ADRs will halt their harassment in this matter until we get a call to resolve the matter in a human way and not robotic
Standard Bank
Standard Bank's reply23 Apr 2024, 12:36
Official
Dear Lucas

Our team will be in contact  shortly.

Please be on the look out for our call.

Kind regards

Standard Bank Hello Peter Team 
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