Dismissive

<br> I bought an explora Dstv decoder 1/7/2015 from Dion wired. Unfortunately my flat doesn't support it so I returned it for a refund and bought the had decoder. <br> Only to have the amount of R1750 for the explora taken from my account again. The bank escalated it and it was returned 11/7<br> <br> Then on the 27/8 it was again taken once again. Again I had to sit at the bank for over an hour. The bank again has escalated this but still no refund. The bank says it should take 21 days....<br> <br> I complained to Standard bank via email last week as I've heard nothing from them. I gave them all the details. No response other than a form to escalate it. It seems the bank couldn't care either. I've been a loyal client for 30 plus years. I'm disgusted. Is no one held accountable anymore? It seems not only is service non existent ( Standard bank) , there is also one set of rules for clients and another for Dion wired. <br>