Dismal Standard Bank client service negatively impacting loyal customers

After ample notice several months prior to my overseas travel, I was counting on activating my private banking benefit to expedite an off-s**** card for centralising trip expenditure and thus gaining access to international lounges.

I am utterly appalled at Standard Bank's failure to offer me the benefit in time after going through several private bankers from two different branches. Being told that it is too late for the card to be processed (being no fault of mine) is totally unfair and unacceptable.

This is indeed highly disappointing, more especially since I have made you and the previous private bankers aware of the trip and my need for prudent financial advice way in advance.

Considering the currency exchange waiver benefit that I will be missing out on (as well as the lounge access), this will unfairly prejudice me (and cause me to incur additional cost that could have otherwise been avoided).

I would like to escalate the matter further please so that Standard Bank comes to the party to assist with considering perhaps offering me the Signature banking offer (in lieu of my benefit being unfairly compromised). I have already passed two out of the three requirements for this banking benefit and was also not aware of the expenditure being strictly on your credit card (as opposed to your debit card). Can't Standard Bank consider the inconvenience and unfair disadvantage to the client and at least offer a travel wallet as I was used to using on previous trips.

I am utterly applet at how Standard Bank is quick to follow the letter with policy stipulations and procedures (when it benefits the bank) but fails to extend grace to loyal customers (even when the fault is clearly on their side).