Dismal service from Business Banking

The service provided in trying to open a Business Bank Account was absolutely dismal. I started trying to open an account on 21 June. Three weeks and many emails and phone calls later we had still not heard from the Business Banker from the Hillcrest branch or from anyone else to find out if we had had any success. I gave up trying and decided to use a competitor bank. The account was opened within a few HOURS.