1 reviews | Active since Aug 2016
Dismal service
I am still waiting for standard bank to contact me regarding my home loan. I have emailed my banker, the home loans department and app**** online.
Years later and I am still faced with unresponsiveness from Standard Bank even after I was assured that there will be a private banker to assist with my banking needs.
Please take some notes from Nedbank. I app**** on Sunday night online, recieved approval and offer immediately. I responded on Sunday for a review of the offer. On Monday 10am I received a better offer from them with benefits from cash back when the property is registered to 50% discount on bond fees. Everyday since Monday the Nedbank consultant has checked in.
Yet I am still awaiting a response from a bank that I bank with! If I am forced to move my banking to Nedbank I would have to as it seems standard bank does not wish to help
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***