1 reviews | Active since Jan 2017
Dismal Service by Standard Bank
I have been requesting my standard bank paid up letter, for more than a month or two now and I have yet to receive it. Moreover, I have not even received a response to my numerous emails and phone call requests. I find that the service offered has been dismal to say the least. Please can someone assist me with.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Mr David
I refer to the complaint posted to Hello Peter, and apologise most sincerely for the inconvenience you have incurred due to delay in actioning your request to close account.
Please accept my sincere apologies for the breakdown you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
I have requested the Private Bank suite to assist as sought, and they have assured me that this request will be resolved by lasted tomorrow. Letter as requested will also be sent.
We trust that the above clarifies your concerns raised and that business between yourself and the bank is restored.
Kind regards
Good day Mr David
I refer to the complaint posted to Hello Peter, and apologise most sincerely for the inconvenience you have incurred due to delay in actioning your request to close account.
Please accept my sincere apologies for the breakdown you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
I have requested the Private Bank suite to assist as sought, and they have assured me that this request will be resolved by lasted tomorrow. Letter as requested will also be sent.
We trust that the above clarifies your concerns raised and that business between yourself and the bank is restored.
Kind regards