Dismal Service and Zero Support from Standard Bank

What a dismal bunch to work with.

Standard Bank has decided to “upgrade” its Business Banking Platform, an upgrade that might have been acceptable if it were implemented properly and supported with any meaningful customer assistance.

Everything had to be redone on the new site: all beneficiaries had to be re-imported, cards had to be uploaded again, and client verification had to be done through DigiMe. I completed the DigiMe verification, but it did not work and the system would not even allow me to redo it.

The only way the issue was temporarily resolved was by allowing me to log in using a QR code, as the normal login still does not work. Although I can now access the platform, I cannot perform any actual banking or make payments, because it requires a “default card”, yet there is no option anywhere to insert or link one.

It is also extremely frustrating not being able to reach my own relationship manager, Pierre Viviers, who simply does not read or respond to WhatsApps. His lack of engagement has left me without any support or escalation channel.

I have an urgent SARS UIF payment that must be made, but this cannot be processed because Pierre Viviers and Standard Bank are both missing in action and of absolutely no assistance. Who will be paying for the SARS penalties that will inevitably follow? Certainly not Standard Bank, who takes no responsibility for its system failures or its shocking lack of support.

I have been a loyal customer for almost eight years, but this level of incompetence and disregard for business clients is utterly unacceptable.